At BoltBuddy, we want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, we’re here to help.
1. 90-Day Guarantee
We offer a 90-day guarantee from the date your order is delivered.
If you are not satisfied with your purchase, you may contact us within 90 days of delivery to request a return, replacement, or refund, subject to the conditions outlined in this policy.
2. Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
The item must be returned within 90 days of delivery
The item must be in its original condition
The item must not show excessive wear, misuse, or intentional damage
Proof of purchase must be provided, such as your order number or confirmation email
We reserve the right to deny returns or refunds that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Downloadable or digital products
Final sale or clearance items, if marked as non-refundable
Items damaged due to misuse, improper handling, or normal wear and tear
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at bolttbuddy@gmail.com.
Please include:
Your order number
A brief description of the issue
Clear photos or videos showing the problem
If approved, we may offer a replacement, refund, or other appropriate resolution.
We may ask you to allow a short investigation period with the shipping carrier before issuing a replacement or refund. If the package is confirmed lost, we will work with you to find a fair solution.
6. Return Process
To start a return, please contact us at bolttbuddy@gmail.com with your order number and reason for the return.
If your return is approved, we will provide return instructions. Items sent back without first contacting us and receiving approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
7. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within a reasonable number of business days. Please note that your bank or payment provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
8. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Because we aim to process orders within 3 to 4 business days, cancellation requests must be submitted as soon as possible after placing the order.
If your order has already been processed or shipped, it can no longer be canceled, but it may still qualify for a return under this Refund Policy.
9. Processing and Shipping Times
Orders are typically processed within 3 to 4 business days.
Estimated shipping time is 6 to 9 business days, depending on the destination and carrier conditions.
Please note that shipping times are estimates only and may be affected by delays outside our control, including customs, carrier disruptions, weather, holidays, or high demand periods.
10. Refused Deliveries and Incorrect Addresses
Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, refused delivery, or failed delivery attempt, additional shipping charges may apply before the item can be resent.
Refunds for refused deliveries may be reduced to cover shipping and handling costs.
11. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first at bolttbuddy@gmail.com so we can help resolve the matter as quickly as possible.
Filing a chargeback or payment dispute without contacting us first may delay resolution and affect the outcome of your claim.
12. Contact Information
If you have any questions about this Refund Policy or would like to request a return, refund, or replacement, please contact us at:
Business Name: BoltBuddy Email:bolttbuddy@gmail.com Address: 611 Jeffery Ln, Hastings, NE 68901, United States
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